About Kimberly Johnson-Harris
Kimberly began her career at PMA in 2005 and is currently the Director of Claims in the Quality Assurance Department. She oversees the Quality Assurance Team and audits PMAIC and PMAMC unbundled workers’ compensation claims for adherence to Claim Handling Guidelines. Kimberly also manages the training and development of field claims staff related to Continuous Improvement Reviews (CIR) and related audit performance claims databases. Her work history spans over 36 years and involves training and providing oversight of workers’ compensation claims with some limited experience in general liability, property, and auto claims. Kimberly graduated Summa Cum Laude and earned her BA in Technical Writing and an MBA from the University of Florida and Strayer University. She holds FL, GA, AL, NC, SC and KY adjuster licenses. She has AIM and CWCP designations.