Program Lead: Kimberly Johnson Harris PMA Companies Director, Quality Assurance

Committee Members:

Daphyne Daniels Daphyne Daniels , CWCL, MBA PMA Companies SE Region Claim Director | Claims

Leah Dietrich PMA Companies SE Region Asst Claims Manager Claims

Vanda Harris Marsh & McLennan Agency I Southeast Region Senior Vice President, Claims Practice Leader

Joyce Reagan CWCL | Claims Team Lead | Gallagher Bassett 

Stacy R. Mitchell, MBA Sompo AVP-Claims Broker Service Director, Claims Account Manager

About:

Kimberly Johnson Harris serves as Program Lead for the Ambassador Group and Director of Quality Assurance at PMA Companies, bringing over 36 years of claims management and leadership experience. Since joining PMA in 2005, she has led the Quality Assurance team, overseeing audits for workers’ compensation claims and guiding field staff training through Continuous Improvement Reviews (CIR). A Summa Cum Laude graduate with a BA in Technical Writing and an MBA, Kimberly holds adjuster licenses in six states and AIM and CWCP designations.